Terms & Conditions

Welcome to LetsNeon.com. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from LetsNeon.com, you agree to comply with these terms. Please read them carefully before placing an order.

1. General Information

  • LetsNeon.com provides custom signage products including but not limited to Neon Signs, LED Signs, Metal Signs, Backlit Signs, Blade Signs, Lightbox Signs, Acrylic Signs, and Moss Signs.

  • By using our services, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent/guardian.

  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Orders & Customization

  • All orders are subject to acceptance and availability.

  • Custom products are made based on customer specifications provided at checkout or via design mockups.

  • Free mockups and quotes are provided prior to production; once approved, orders cannot be changed or canceled.

  • We reserve the right to refuse any order if fraudulent or suspicious activity is detected.

3. Pricing & Payment

  • All prices are listed in USD unless stated otherwise.

  • Payment must be made in full before production begins.

  • We accept major credit/debit cards, PayPal, and other secure payment methods offered at checkout.

  • Pricing is subject to change without prior notice.

4. Shipping & Delivery

  • We offer free worldwide shipping on all orders unless specified otherwise.

  • Dispatch timelines typically range from 7–15 business days, depending on product type and customization.

  • Shipping times may vary due to location, courier delays, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping details; LetsNeon.com is not liable for orders lost due to incorrect information.

5. Warranty & Returns

  • All signs come with a standard 1–3 year warranty, depending on the product.

  • Warranty covers manufacturing defects only and does not apply to damage caused by misuse, mishandling, accidents, or improper installation.

  • Due to the customized nature of our products, returns and refunds are not accepted, except in cases of product defects or errors caused by us.

  • In case of a warranty claim, customers must provide proof of purchase and photographic evidence of the defect.

6. Intellectual Property

  • All content on LetsNeon.com including designs, images, text, and graphics are the property of LetsNeon.com and are protected by copyright and trademark laws.

  • Customers may not reproduce, distribute, or use our intellectual property without prior written permission.

7. Limitation of Liability

  • LetsNeon.com is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Maximum liability, in any case, will not exceed the purchase price of the product.

8. Privacy Policy

  • Customer information is collected and processed in accordance with our Privacy Policy, available on our website.

  • By using our services, you consent to the collection and use of your information as described therein.

9. Governing Law

  • These Terms & Conditions shall be governed by and interpreted under the laws of the United States.

  • Any disputes arising shall be resolved under the exclusive jurisdiction of the courts in the United States.

10. Contact Us

For questions, concerns, or support, please contact us:
📧 support@letsneon.com